Refund policy

CIN INDUSTRIAL COATINGS, S.A.
Comprehensive Return, Exchange & Refund Policy Directory
Corporate Merchant Entity: CIN INDUSTRIAL COATINGS, S.A.
Operational Headquarters & Facility: R. de Avelino Francisco Pereira 55, 4470-289 Maia, Portugal
Dedicated Customer Support Email: [email protected]
Authorized E-Commerce Storefront: vzuraz-vp.myshopify.com
Welcome to the official Return and Refund Policy of vzuraz-vp.myshopify.com, proudly managed and operated under the governance of CIN INDUSTRIAL COATINGS, S.A.. We are
deeply committed to ensuring complete satisfaction with every fitness gear purchase you make. Whether you are enhancing your flexibility with our high-density yoga blocks, building
functional strength with our durable resistance bands, or boosting cardiovascular endurance with our precision speed jump ropes, we want you to feel entirely confident. If an item does
not fully meet your expectations, our structured, transparent return process is designed to assist you swiftly and smoothly.
1. ELIGIBILITY WINDOW & GENERAL RETURN CONDITIONS
We take pride in the quality and durability of our fitness equipment. To be eligible for a return or exchange, your request must adhere to our established timeframe and condition
standards:
30-Day Return Period: You have up to 30 calendar days from the official date of delivery to request a return or product exchange. Requests initiated after this 30-day window cannot
be accommodated.
Item Condition Requirements: Returned items—including resistance bands, yoga blocks, and jump ropes—must be unused, unworn, and maintained in their original packaging
with all labels, tags, and protective wrapping fully intact.
Proof of Purchase: Every return request must be accompanied by your official order confirmation email or Shopify order reference number (e.g., #2001) to verify transaction details.
2. PRODUCT-SPECIFIC GUIDELINES: FITNESS GEAR RETURNS
Due to the personal and active nature of our fitness accessories, hygiene and structural integrity are paramount in our return evaluations:
Resistance Bands & Jump Ropes: Items must be free of physical wear, stretching distortion, or friction marks. Opened or used resistance bands that show structural fatigue cannot
be accepted for sanitary and safety reasons.
Yoga Blocks: Foam or cork yoga blocks must be returned in pristine, unblemished condition, free from scuffs, dirt marks, or indentation damage.
3. STEP-BY-STEP RETURN INITIATION PROCEDURE
Initiating a return is straightforward. Please follow these structured steps to ensure prompt processing by our logistics coordination desk:
Step 1 - Contact Support: Send an email to our dedicated support portal at [email protected] with the subject line "Return Request - [Your Order Number]".
Step 2 - Provide Details: Include your full name, order number, photographic evidence if the item arrived damaged or defective, and a brief explanation of the reason for the return.
Step 3 - Receive Return Authorization: Our support team will review your submission within 24 to 48 business hours and issue a Return Merchandise Authorization (RMA) along
with the designated return shipping address in Maia, Portugal.
4. REFUND PROCESSING, TIMELINES & INSPECTION
Once your returned package arrives at our operational facility, our quality assurance team conducts a thorough inspection before authorizing financial reimbursement:
Inspection & Verification: Returned goods are inspected to verify compliance with our unused condition policy. Approved returns trigger an automated refund notification.
Reimbursement Method: Refunds are processed strictly through the original payment method utilized during checkout (credit card, PayPal, or Shopify payments).
Crediting Timeframes: Please allow 5 to 10 business days for the credited funds to appear on your financial statement, depending on your banking institution's processing cycles.
Note that original shipping fees are non-refundable.
5. EXCHANGES, DAMAGED GOODS & DEFECTIVE ITEMS
We maintain stringent quality control standards; however, if you receive an incorrect, defective, or damaged product, we will rectify the issue immediately at no additional cost:
Defective Replacements: Report any manufacturing defects or transit damages to [email protected] within 48 hours of delivery with accompanying photographs.
Direct Exchanges: If you wish to swap an item for a different color or model variant, specify your preference in your return email, and our team will coordinate the exchange subject
to stock availability.
6. CORPORATE CONTACT & INQUIRIES
For any questions, clarifications, or specialized assistance regarding our return and refund policy, our customer advocacy team remains at your complete disposal.
Electronic Maildesk: Reach out directly via [email protected] for prompt, personalized guidance.
CIN INDUSTRIAL COATINGS, S.A. • R. de Avelino Francisco Pereira 55, 4470-289 Maia, Portugal • vzuraz-vp.myshopify.com • [email protected] • Return & Refund Policy